ACEA® Alumni Interview: Umair Ahmed Khan

BMTG (UK) Ltd are delighted to continue with our series of alumni interviews. This month it was our pleasure to interview Mr Umair Ahmed Khan, Executive Secretary – President & CEO Office in Saudi Electricity Company

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Hi Umair, please tell us a bit about yourself?

My name is Umair Ahmed Khan and I am from Pakistan. l am an MBA holder having extensive experience of executive assistance and secretarial support. Professionally oriented, a relationship builder, capable of designing and implementing strategic, corporate, administrative & financial plans & programs.

Proficient in establishing and maintaining effective working relations with top management & clients with ability to plan, analyze, organize and prioritize work effectively and interpersonal skills demonstration with experience of work in a multi-cultural, multi-ethnic environment with sensitivity and full respect for diversity.

Currently I am working as Executive Secretary – President & CEO Office in Saudi Electricity Company, Riyadh, Kingdom of Saudi Arabia.

Where and when did you attend your ACEA® training and who delivered it?

I attended the Advanced Certificate for the Executive Assistant: ACEA® in Riyadh, Kingdom of Saudi Arabia in May 2015. The course was delivered by Richard Arnott.

There are many training courses available for Executive Assistants. Why did you choose ACEA® in particular?

I choose ACEA® because it was especially designed to enable Executive Assistants, Executive Secretaries, Office Managers & other Office Professionals to realize their value & pivotal role in the organization. It provides relevance to the profession & the emerging roles which are required by the Executive Secretaries in today’s global environment. It also makes imperative that an Executive Secretary should have sufficient knowledge & understanding of the key fundamentals of Strategic Thinking.

I heard about ACEA through LinkedIn & I found it very interesting & knowledgeable.

The Course Outline, trainer & BMTG (Innoverto & Qualifi) profile makes me attracted to attend ACEA. My expectations before joining the course was very high because it was providing the same skills learning which I want to learn being an Executive Secretary for my career growth. “It was a great learning experience”.

What were your favourite subjects covered and why?

  1. People Management & Leadership: It helps me to identify my leadership profile & how can I develop my strengths.
  2. Emotional Intelligence: I came to know that how my behaviour was impacting others.
  3. Communication & Conflict Management: Understanding communications, ability to influence, diversity, assumptions & stereotypes, listening skills, verbal & non-verbal communications.
  4. Presentation & Reports Writing Skills: Learned how to work faster & efficiently in arranging meetings, making & giving presentations, reports writing & overcome nervousness.
  5. Problem Solving & Multitasking: Learned how to differentiate & define various types of problems, develop selection criteria & evaluate alternatives, evaluate solutions & apply creative thinking techniques to solve problems.
  6. Business Etiquette, Protocol & Diplomacy: Learned about cultural awareness, email protocols, telephone courtesies, cell phone etiquettes &use of social media.

Has achieving ACEA® helped you personally or in your career?

Indeed ACEA has made a huge difference to me both personally & professionally. Personally, it has given me the self-confidence, awareness & how to deal with people & how my behaviour is impaction them. Professionally, learned valuable lessons & tools that will be useful for a long time to come, I recognize my skills, I got greater confidence & it has open doors for me, as recently I have joined Saudi Electricity Company as Executive Secretary – President & CEO Office.

In the end I will say the course was “Brilliance beyond the imagination”.

Farewell Picture with VP of KIA Motors, Kingdom of Saudi Arabia

Umair’s farewell Picture with VP of KIA Motors, Kingdom of Saudi Arabia

Was there anything in particular that you remember returning to the office with and implementing?

Yeah! in my previous employment, where I was working as Executive Secretary – CEO & VP Office in KIA Motors – M/s Aljabr Holdings, Dammam, KSA, I implemented Effective Communication & Conflict Management & the results were very positive, as now there is a proper system of communication to solve the conflicts in a quick time, as before I was taking long time to solve the problems because of lack of communication.

If a friend or colleague asked you to convince them to attend ACEA® what would you say to them?

I will say to them that being an Executive Secretary If you want career growth you should attend ACEA, it is very effective & interesting& the outline & the content of the course is very rich in knowledge. ACEA explains the correct path way of professional life.

 

Thank you Umair. I look forward to meeting up with you again hopefully at the next Executive Secretary Live.

 

Join the 2019 IAAP Summit

The IAAP Summit 2019 at National Harbor, Maryland on July 18-21, 2019 awaits.

With over 200 shops and restaurants that make it an ideal combination of modern and quaint, this waterfront destination is the perfect backdrop for the premier conference for office and administrative professionals.

You’ll find more education options than ever, tons of tools and resources to take back and share at your office, and hands-down the best networking community of admins anywhere.

It’s shaping up to be one of the best ever!

To register Click here

 

 

ACEA Alumni Interview: Vicki Faint

BMTG (UK) Ltd are delighted to continue our series of ACEA Alumni interviews with the wonderful Vicki Faint. Vicki is the Executive Assistant to the Vice-Chancellor and Chief Executive Officer of Victoria University of Wellington, New Zealand. Vicki is also AAPNZ Wellington Group President and the AAPNZ National First Vice-President.

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Hi Vicki

Please tell us a bit about yourself?

Thank you for asking me to do this interview.

I hold a NZ Diploma in Business Administration.  Throughout the last 20 years of my career I have been working for Chief Executives and / or Partners.  I am currently working for the Vice-Chancellor and Chief Executive Officer of Victoria University of Wellington, New Zealand and have held this position since 2009. 

In my role, I am the Vice-Chancellor’s Executive Assistant where I provide high-level strategic management support, clerical and business assistance, plus direction and guidance to the VC to support the VC in the achievement of his strategic priorities and business goals and objectives. 

I joined the Association of Administrative Professionals of New Zealand (AAPNZ) Inc in 2007 after winning the 2017 AAPNZ Administrative Professional of the Year Award. 

I continue to be an active certified member of AAPNZ where I am currently the AAPNZ Wellington Group President and the AAPNZ National First Vice-President. 

I am working with the World Administrators Summit (WAS) Advisory Council on the Skills Set Taskforce.

I live in the suburbs of Upper Hutt, Wellington with my husband and our two dogs. I enjoy meeting new people and cultures.  I like to do handcrafts and exercise in my downtime. 

 

Where and when did you attend your ACEA® training and who delivered it?

 I attended ACEA® when it came to Sydney for the first time in 2018.

 

There are many training courses available for Executive Assistants. Why did you choose ACEA® in particular?

I have been following ACEA for a while as I am an active follower of Lucy Brazier’s Executive Secretary Live and Magazine.  ACEA was not yet in New Zealand, however, I was attending Executive Secretary Live in Sydney and discovered that the ACEA was in Sydney the week following ESLive.  I was extremely fortunate enough that my employer was happy for me to attend both training sessions.  Such high-level training is not available in New Zealand for Executive / Management Assistants. 

I believe think ACEA combines all the content that executive and management assistants need to have in their skillset especially as we talk more and more about operational and strategic skills.  ACEA is an outstanding course that left me exhausted from learning every day.  ACEA offers a safe learning platform that allows you to explore, learn and develop new networks with international peers. 

 

What were your favourite subjects covered and why?

People Management & Leadership and Project Management and Strategy were my favourite topics.

 People Management and Leadership – because I manage one / two administrators and manage the Vice-Chancellor’s (albiet – unwritten) office.

 Project Management and Strategy – because at the time of attending, I wanted to understand and to learn more strategically to work stronger and more effectively with the Vice-Chancellor in his strategic directions for the University. 

 In both these areas I wanted to be able to come away from the ACEA knowing how to implement my learnings to my fullest potential. 

 I am now helping with the Victoria University of Wellington Strategic Plan Refresh and managing another staff member, which without the training I would have felt overwhelmed and / or not confident to take on these extra tasks.

 

Has achieving ACEA® helped you personally or in your career?

ACEA is an internationally recognised certification, which helps with international professional recognition for the work we do. 

 As mentioned above, without this certification, I would not have had the confidence and knowledge to take on the extra strategic opportunity that has been offered to me. 

 Was

there anything in particular that you remember returning to the office with and implementing?

I came back to the office putting not so much “new processes” into place, but more new thinking and realigning my go to thought patterns; ie; understanding that multi-tasking for a modern EA is more about delivery on multiple tasks, being organised and being able to prioritise. 

 Recognising that when people say multi-tasking they really mean task switching. 

 Learning to say No as a sentence. 

 And really getting to grips with leadership vs management.  Leaders do the right things, managers do things right. 

 

Right now, as I write this, New Zealand has had its first ever terrorist attack which has put our country into great sadness and shock.  Our Prime Minister has shown not only NZ but the world what leadership truly is by simply “doing the right things”.

 

 If a friend or colleague asked you to convince them to attend ACEA® what would you say to them?

I have already convinced quite a few people from my network to join ACEA when it is here in New Zealand later this year. 

 

Thank you Vicki for your time. We look forward to seeing you at Executive Secretary Live and when ACEA comes to Welling in July 2019

ACEA Alumni Interview: Brenda L. Rogers, CAP, OM, ACEA

We are delighted to continue the BMTG (UK) Ltd ACEA Alumini interviews with the fabulous Brenda L. Rogers CAP, OM, ACEA.

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1. Hi Breda, tell us a bit about yourself?

At Del Frisco’s Restaurant Group, I serve as the Vice President of Administration, Executive Assistant to the CEO. In my role, I am the CEO’s strategic partner who communicates on his behalf, the liaison to the Board of Directors, a member of the Leadership Team, and lead a team of two assistants. I also have two direct reports (Meetings & Travel Coordinator and Receptionist).

I live in Dallas, Texas with my sweet dog, Eve (Terrier Mix). I am a fierce Dallas Cowboys fan who enjoys cooking, traveling and watching classic movies.

2. Where and when did you attend your ACEA® training and who delivered it?

I attended ACEA® at the Watergate Hotel in Washington DC in November 2017. ACEA® was running alongside the fabulous Executive Secretary Live. The trainer was Richard Arnott.

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3. There are many training courses available for Executive Assistants. Why did you choose ACEA® in particular?

I learned about ACEA® from Bonnie Low-Kramen. I chose to take the ACEA® course because it was teaching me to be a strategic business partner to my manager. The substantive topics included change management, risk management, presentation, and understanding financial reports (which was an important topic for me). My career goal was to become Chief of Staff and I believed that this course would help me to understand business, not only how to be a more efficient assistant.

After reading the course objectives and reviews, my expectations for ACEA® were high. I must say that after completing the week-long course, Richard EXCEEDED my expectations. The class was energetic, interactive, safe, and, dare I say, fun. It was wonderful meeting people from all over the world! (I think our class was one the first ones* held in the U. S. at the time.)

4. What were your favourite subjects covered and why?

My favorite subjects were Project Management and Strategy. Project Management because I learned every step of managing a project and discovered that we should ask “Is this the right thing to do?” which I did not think we could do. I constantly ask that question now.

Strategy was another favorite because I learned how strategy is formed and planned. It totally changed my mindset.

5. Has achieving ACEA® helped you personally or in your career?

I believe that that ACEA® has made a huge impact in my career. My comprehension of what happens in my company has skyrocketed! My confidence has increased because of the knowledge I gained and improved my business communication, too. In December 2018, I was promoted to Vice President, Administration, Executive Assistant to the CEO.

6. Was there anything in particular that you remember returning to the office with and implementing?

Yes! While in class discussing project management, I discovered the “one sheeter” we were using at the office was a charter. I requested that the name be changed, provided the reason why and the requested was granted. I also understand our financials better. This was a huge win for me.

7. If a friend or colleague asked you to convince them to attend ACEA® what would you say to them?

A colleague did ask me about ACEA® and she attended at my recommendation. I told her that the ACEA® course was like no other professional seminar that she has attended. I shared with her what I learned and told her about the substantive topics from finance to communication to leadership. I told her she had to go and that it was worth every second of her time and worth the cost. She attended the course in Austin and loved it!

* ACEA® has run in the USA since 2015 in New York (x2), Chicago, Austin (TX), Silicon Valley and on-site for selected clients.

 

ACEA announces 2nd London date for 2019

Due to overwhelming demand the Advanced Certificate for the Executive Assistant: ACEA® have announced a second London date, 25th – 28th March 2019 , in addition to the 11th – 15th February 2019 event that is almost SOLD OUT.

Our March event will run alongside Executive Secretary Live and will be conducted over 4 days instead of the normal 5 days enabling delegates to benefit from both ACEA® and Executive Secretary Live

Full details of the packages available and how to apply for this ground-breaking globally recognised certified program for Executive Assistants are available from ES Training International on the following link.

Advanced Certificate for the Executive Assistant: ACEA® London 25th – 28th March 2019