ACEA is now IAAP Approved

BMTG (UK) Ltd are delighted to announce that the Advanced Certificate for the Executive Assistant: ACEA® is now an International Association of Administrative Professionals (IAAP) Approved training course and qualifies for 28 CAP recertification points.


The IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. IAAP is a 501 (c)(6) registered not-for-profit professional association that provides education, certification, and leadership development to administrative professionals.

Richard Arnott, lead trainer and author of ACEA®, said “We are delighted that the IAAP recognises that the ACEA® adheres to the high-quality standards IAAP has established for their approved training programs.”

To find out more about the IAAP and their approved training, click here

To find out more about ACEA® and the 2019 course dates, click here

ACEA Alumni Interview: Diana Brandl

The Advanced Certificate for the Executive Assistant: ACEA blog is BACK!

BMTG (UK) Ltd are relaunching the ACEA Blog with a series of interviews from past delegates of the Advanced Certificate for the Executive Assistant program. We hope that you enjoy these short but informative interviews.

We were especially delighted that Diana Brandl, our 1000th delegate, agreed to be our first interviewee of what will hopefully become a regular feature.

diana brandl_2018

Diana Brandl

Diana is a freelance assistant and author of the blog The Socialista Projects


Hi Diana, please tell us a bit about yourself?

Thank you for asking me to do this interview.

 I hold a Degree in International Administration and Management, specializing in Office Management. Throughout my career, I have been working for C-Level Executives within global corporations such as Sony.  I also have a strong background in Communications and consider myself an active networker.

I joined the professional network IMA (International Management Assistants) in 2006, and have been serving IMA Germany as a Board Member and Regional Head of IMA Berlin. I continuously support the role of the management assistant by speaking at international events, coaching and mentoring admins around the world and publishing various articles in Germany and abroad.

I also write my own blog on Facebook called The Socialista Projects which is followed by management assistants from all over the world.

I live in the suburbs of Berlin with my husband and our little dog. I enjoy travelling and meeting new people and cultures.


  1. Where and when did you attend your ACEA® training and who delivered it?

 I attended the class in Dubai in October 2017. Ian Shipley was my trainer and I enjoyed how he delivered the course.

What a joy it was meeting him again in Germany last year at ACEA Berlin.


  1. There are many training courses available for Executive Assistants. Why did you choose ACEA in particular?

I have been following ACEA for a while as I am an active reader of Executive Secretary Magazine and the communication around it on Social Media. But then the unexpected happened: I won the place as the 1000thdelegate. I still remember when Christian Russell called me. First, I thought it was a fake call – I simply did not believe how lucky I was. But it was for real and I got to decide which location I will go to for the course.

What a treat!

I think ACEA combines all the content that management assistants need to have in their skillset especially as we talk more and more about operational and strategic skills. ACEA offers a wonderful platform to deep dive into these topics and in parallel network and meet your peers.


  1. What were your favourite subjects covered and why?

People Management & Leadership was my favourite topic. At that time, I was leading a team of three Office Managers and was keen to implement all my take aways in my daily work with them. And I did right away which felt wonderful.


  1. Has achieving ACEA® helped you personally or in your career?

ACEA is a wonderful certification and it helps you getting recognized in the international environment of our admin industry. I can get many certifications in Germany that are only valid in Germany – ACEA is international and so is the reputation.

diana brandl

Diana receiving her 1000th ACEA certificate from
Richard Arnott at Executive Secretary Live in the Watergate Hotel, Washington D.C.
  1. Was there anything in particular that you remember returning to the office with and implementing?

I actually came back organizing a team building workshop and created a strategy discussion with my team of three Office Managers which helped us forming our vision, mission and mantra. It was a lot of fun and the output I got from ACEA helped me to prepare this properly.


  1. If a friend or colleague asked you to convince them to attend ACEA® what would you say to them?

I have already convinced quite a few people from my network to join ACEA and even helped bringing a class to Berlin in 2018. Thanks again to Richard and the team for even asking me to come to the training in Berlin and talk about my story as an alumnus. I really enjoyed meeting the group. Another German EA from my network will take the class this year in London, so ACEA is all over my network which is fantastic.

 The ACEA training was very inspirational, energising, bringing lots of ideas, with both substantial and in-depth knowledge together with case studies, learning from experience and being fully practice-oriented. Well-balanced composition of participants, which contributed to interesting and focused discussions and exchanges. There was also room for networking and getting to know the group better during breaks and lunch. Thank you to everyone involved and for making me feel special as the 1000th student.


Our thanks to Diana for taking the time to respond to our questions. Should you have any questions about the Advanced Certificate for the Executive Assistant: ACEA please check our website

In 2019 ACEA is running in London, Nairobi, Dubai, Mumbai, Mauritius, Toronto, Washington DC, Frankfurt, São Paulo, Wellington, Singapore, Sydney and Cape Town  with more dates being added at regular intervals.

ACEA is also regularly delivered on-site/in-house around the world. Contact us for more information.




ACEA™ is coming to Canada

The internationally recognised ADVANCED CERTIFICATE for the EXECUTIVE ASSISTANT  (ACEA™), the America’s version of ACEPA™, is coming to Canada for the first time in  2017.

The ADVANCED CERTIFICATE for the EXECUTIVE  ASSISTANT: ACEA™ is an interactive intensive 5-day  Internationally Certified and Accredited Training Programme  that addresses the increasingly diverse roles expected of the modern Executive Assistant.

Your highly demanding and visible role makes it imperative that you have the knowledge and understanding of a broad range of business fundamentals: from strategy, leadership & project management to operations, HR & finance. This course provides training in these key areas of expertise, along with core EA skills, such as communication, presentation, report writing, procurement, IT & conflict management.

ACEA will be running at the Soho Metropolitan Hotel in Toronto in the first week of May.

Full details are available from our partners at Innoverto 



ACEPA has a “Bath”

The Advanced Certificate for the Executive Personal Assistant (ACEPA™) just completed an excellent week in the Roman City of Bath, UK: 26-30 September 2016.

Delegates travelled from the USA, India, Switzerland, Spain, Slovakia, Belgium, Germany and all across the UK to participate.

Held at the prestigious Royal Crescent Hotel the ACEPA delegates were surrounded by luxury and outstanding service throughout their stay as well as having access to the fabulous Spa and treatments available. The majority of delegates opted for the full residential package and were not disappointed




Here are some of the delegate comments.

Many topics were covered during the 5 days in detail, giving a thorough knowledge of how to work at a senior level as a business partner to your Executive. It was fun and well thought through.
Heather Kidd 

The course content was varied and covered everything from soft skills to really challenging us on subjects such as finance, presenting and project management. I would recommend the course to any Executive Assistant wanting to re-love what they do! It was a very empowering experience and the focus on the value of our role was key to that.
Debbie Mahoney

One of the best training experience so far. I highly recommend this training.
Corina Wenzel

Every area was well covered and well-structured by the trainer. I am ready, again, for new and better challenges. Thanks again for this great experience.
Sandra Luz T. 

Excellent course, interactive and inspiring. Richard sets a steady pace but ensures each topic is understood before moving forward. Beautiful setting. A huge thank you to Richard for his dedication to us this week.
Coraline Newman

The course was very informative and covered all areas for the Executive Personal Assistant.
Charlotte Dunger

We will be repeating this unique experience in 2017 and will be running a similar residential event at the prestigious 5 Star Gleneagles Hotel in Scotland in March 2017.

Contact us at for more details.



ACEPA™ Achieves IAM Endorsement

Business Management Training Group Ltd are delighted to announce that the Advanced Certificate for the Executive Personal Assistant (ACEPA™) is now endorsed by the Institute of Administrative Management (IAM) the  oldest management institute in the UK having been founded in 1915.


The IAM Endorsement scheme purpose is to recognise external resources and CPD programmes that IAM believe are of the high standard their members require to progress in the world of administrative management. Endorsement from the IAM also helps to identify programmes that are committed to driving performance improvement and raising the standards of workplace learning.

Richard Arnott, Director of BMTG and the author of the ACEPA course, commented “This is an amazing step forward for ACEPA and we are absolutely delighted that IAM have given us their endorsement. To be associated with a prestigious organisation such as IAM is of prime importance to BMTG and ACEPA and further increases our international recognition”

Existing IAM full members will be entitled to 15% discount off all BMTG ACEPA training courses. Delegates who are not IAM members will be offered first year IAM membership, at the appropriate level for their experience, at 30% discount.

For full details of the benefits of IAM Membership please click here



Get Access to 3 free “pearls of wisdom®”

Business Management Training Group  is delighted to introduce “pearls of wisdom®” from Eliesha Training

pearls of wisdom® offer over 200, 3-4 minute sharp, engaging videos that can be used flexibly and easily to deliver management skills and knowledge. Research evidences that companies increasingly demand access to ‘ just in time’ and ‘on demand’ learning. pearls of wisdom® can be accessed via the internet or organisation intranet, on your mobile, tablet, laptop or desktop, meaning they can be used where and when they are needed most

Your organization will love pearls of wisdom® which provide a unique and highly engaging learning experience, delivered with a lighter touch and offering an effective way to understand the core skills required. These are beneficial for the business executive and executive assistant alike, as well as the vast majority of your colleagues.

Priced very competitively, with annual corporate licences starting from, for example, 10 staff accessing 10 pearls of wisdom® for £250 per annum, they deliver both impact and value for money! (Volume discounts will be considered)

Register here to get your login and password*


pearls of wisdom

  • available for 60 days only